FAQs
MOST COMMON
DO YOU HAVE NEW CLIENT SPECIALS?
Your first class at Wheel House is $9 off! This discount gets taken off automatically at checkout.
DO YOU HAVE PARKING?
FIDI Studio:
For our Flagship studio located in the Embarcadero Center, we can validate parking so long as you park in any of the Embarcadero Center buildings.
SOMA Studio:
At this time we currently do not validate parking for the SOMA studio. But! We’re located right next to a parking garage.
DO YOU HAVE WIFI?
Yup! We have high speed internet wireless access for our guests to use.
CAN MY GROUP OR COMPANY BOOK A PRIVATE EVENT?
Absolutely! Just drop us an email at info@wheelhouse-sf.com with the details and we will help you coordinate a fantastic event!
WHERE ARE YOU LOCATED?
FIDI Studio:
We’re hard to find but we promise we’re not playing hard to get! We are in Embarcadero One, at the corner of Battery and Sacramento on the lobby level (the level above the street). Just hop on the escalator or run up the stairs, then look for brightly colored windows. That’s us!
SOMA Studio:
We’re part of the One Market Building. You can find our entrance on Spear St. right next to the parking garage just look for our cute orange bikes in the window!
WHAT IS YOUR RETURN POLICY ON ITEMS PURCHASED AT THE STUDIO?
If you are not satisfied with an item you may obtain a refund providing the following conditions are met:
Items must be returned within 30 days of purchase, unwashed and unworn with tags still on.
Items must be returned to the studio in person or mailed to our mailing address.
If you purchased your item under your Wheel House account, a staff member can easily look it up in your purchase history!
If you do not have a Wheel House account and purchased it in person as a guest, you must have the full receipt present when making your return.
If the item was a gift you can still return it! We just need the full receipt to issue the return.
Upon return, you will receive a store credit on your account that can be used for anything at Wheel House (classes, retail, etc.).
Our store credit can only be accessed at our studios, so always let a member of the Wheel House team know to pull from your credit whenever you want to make a purchase, or ask our staff if you have any questions about how much store credit is remaining.
Questions? Reach out to info@wheelhouse-sf.com
FIRST TIMERS
IT’S MY FIRST CLASS AND I’M PRETTY NERVOUS. HOW CAN YOU HELP WITH THAT?
Don’t be nervous! Wheel House is a safe space staffed with friendly & knowleadgable faces. When you first arrive our Front Desk will know it’s your first time & will give you a rundown of the studio. In the studio if you need help all you have to do is ask. Our instructors will help you and modify the workout for you if you need any adjustments!
HOW EARLY SHOULD I ARRIVE?
15 minutes before class is our Golden Rule! This will give you enough time without feeling rushed to: check-in, change, get oriented with the studio layout & equipment set-up.
WHAT SHOULD I BRING?
You only have to bring your workout clothes, your waterbottle, & a positive attitude! Just like the best resorts, Wheel House provides everything you need:
- Digital Lockers
- Showers & Workout Towels
- Blowdryers
- Malin+Goetz Products
- Manduka Equipment (For Yoga Classes only at our FIDI Location)
- Plus many more amenities!
The above items are provided at no extra cost. *For cycling classes you can wear tennis shoes or you can rent cycling shoes for $3.
DO YOU HAVE LOCKER ROOMS?
At our FIDI Location we have locker rooms equipped with digital lockers, showers, and restrooms.
At our SOMA Location we have shower rooms that members can use to get changed. All lockers are in the hallway of the studio and come with personal locks so no need to bring your own. Restrooms are also separated from the shower rooms, for maximum privacy.
DO YOU HAVE SHOWERS?
Yep, we have showers – and everything you need to use them at both of our locations!
GENERAL
WHAT'S SO UNIQUE ABOUT WHEEL HOUSE?
The variety of classes. We offer cardio with indoor cycling, core & strength training with TRX and our many Core Strength Class variations, and mindfulness with yoga. Our classes are available throughout the entire day and also vary in length, so they can fit any busy schedule.
Every instructor at Wheel House is an expert in their discipline. They come from a wide range of backgrounds, and are trained in our cutting edge technology. This ensures that every workout you take at Wheel House is fun and challenging regardless of your fitness level!
When can I book into a class?
You can book into a class up to 2 weeks in advance on Sunday nights at 8pm, so set those alarms before the spots fill up!
What are your late & cancellation policies?
Late Policy
If there is a waitlist for the class you are booked into and you are more than 5 minutes late to class your spot will be given up and you will be charged with a no show fee. To make sure this doesn’t happen, call us ahead of time to let us know you’re running late.
Cancellation Policy
Members have up to 8 hours before the time of their class to cancel without incurring a penalty. The penalty varies depending on what you used to book into the class and when you cancel your class. Look at your membership description for more details.
HOW LONG BEFORE I SEE RESULTS?
You will see results whether you do a class with us once or twice a week, but for the maximum effect we strongly recommend coming in three times per week. For best results, couple your fitness regimen with a well-balanced diet and remember to hydrate!!!
I’M PREGNANT, CAN I STILL WORK OUT AT WHEEL HOUSE?
It is always best to check with your doctor before working out when you are pregnant to ensure you don’t engage in any activity that might injure you or your future WH Rockstar. Our instructors have all been trained to modify workouts to make our classes safe for soon-to-be moms — just let them know that you are pregnant and any limitations you may have, and they are ready to help you out!
DO YOU HAVE CHILD CARE?
At this time, we do not offer child care.
INDOOR CYCLING
I’M NEW TO INDOOR CYCLING. WHAT IS GOING ON IN THERE?
Indoor cycling is great for any fitness level — and our classes are designed just for that. At Wheel House, you control the resistance level so when the instructor wants you to climb a mountain, each rider can determine what that means for them.
We recommend that first time riders arrive at least 15 minutes early so there is time to settle in and have the staff help you get set up on your bike to ensure your ride is comfortable and safe.
Wheel House has a unique style of rhythmic riding — we ride to the beat of the music and incorporate upper body movement to help build your core (a critical component to becoming a strong rider). Don’t be afraid to join in — and don’t worry if you don’t quite get it right the first time. It’s a new experience to most people when they first join us, but after one or two classes you’ll catch on. Work at your own pace, join in the fun as you can, challenge yourself but listen to your body, and have a fantastic ride!
DO I NEED CYCLING SHOES? WHY DOES EVERYONE RAVE ABOUT THEM?
While cycling shoes are not mandatory we do recommend them!
Cycling shoes help keep your foot in a more secure position. This makes for a more efficient ride because pedal strokes become more powerful. The firm bottom of a cycling shoe also takes pressure off the ball of your foot when riding out of the saddle, creating a more comfortable ride.
The bikes at Wheel House can accommodate both SPD and Look Delta clips.
If you’re adamant about sticking to the tried and true sneaker that’s alright too! Our bikes come with cages so sneaker wearers can slip in and strap on.
WHAT ARE THE HEIGHT/WEIGHT REQUIREMENTS FOR YOUR BIKES?
We use A.C. Performance Plus with Carbon Blue bikes by Schwinn. These bikes can accommodate riders 4′ 10″ (147.3 cm) to 6′ 10″ (208.3cm) with a maximum recommended weight capacity of 350 lbs (158.8 kg).
HOW DO I REGISTER FOR A BIKE?
It’s easy — when you sign up for a cycling class, you pick the bike you would like and it’s yours! If you are coming with others and want to sit together, drop us an email, or come in a couple of minutes early and we will do what we can to seat you together.
WILL MY BUTT EVER STOP HURTING?
Yes, it will! (Eventually!)
For new riders the hardest part of indoor cycling is . . . the seat. It will take a few classes to get beyond the discomfort. Padded shorts and padded seat covers can help with the adjustment, but also just postpone the inevitable if you ever stop using them. (Sorry!)
The quickest way to get over being saddle sore is to take classes. Your butt will get used to it and as your legs and core become stronger; they will help take the weight off the saddle when you ride so your butt won’t have to do all the work alone!
DO I NEED SPECIAL CLOTHES FOR THE CYCLING CLASS?
Nope – no special clothes required! If you want to wear your favorite cycling shorts, please do. We find, however, that the best clothes for a cycling class are comfortable workout clothes. It is a good idea to avoid loose fitting long pants that can get caught in the pedals. Otherwise, you can create your own cycling look!
YOGA & CORE STRENGTH
Where is the yoga studio?
You might have heard our yoga studio is detached from our main studio at the FIDI location. Please make sure you check-in at the main studio before going to the yoga studio.
Our yoga studio is located diagonally across the courtyard from our Main FIDI location, right between the chiropractor’s office & physical therapy space. If you’re still lost, don’t worry, the staff will help guide you to where you need to go!
Do I have to bring my own mat for yoga?
Nope! We believe your workout and experience at Wheel House should be seamless. We provide all the props and have pre-set mats laid out for you before class even starts.
WHAT’S FLEXLINE AND WHY HAVEN’T I SEEN IT BEFORE?
Flexline is a state of the art workout station that takes the “cable” system of strength training to a completely new level.
Instead of traditional weights, Flexline uses bluetooth technology to add and subtract resistance with the push of a button! Carriages on the side of each unit slide up and down, so you can get a full body workout without having to move to a different machine. And with the the use of belts, cuffs and a weighted bar, the instructors can be as creative as they want in developing exercises for you!
As for why you probably haven’t hear of Flexline before now — well, that’s easy! Wheel House is the only studio in Northern California to offer Flexline classes. (Not to brag, but we are also the largest Flexline studio in the country!)
BILLING
I HAVE A MONTHLY MEMBERSHIP PACKAGE. CAN I FREEZE THIS WHEN I TRAVEL FOR WORK OR PLEASURE?
You sure can! Drop us an email at info@wheelhouse-sf.com, or stop by the studio. Let us know the dates you will be gone and we’ll do the rest!
*Fees may apply
I'm moving SO I CAN’T COME TO WHEEL HOUSE (MY FAVORITE STUDIO!) ANYMORE, WHAT HAPPENS WITH MY CLASSES OR CONTRACT?
We’re so sad to see you leave!
Send us an email at info@wheelhouse-sf.com and we can work on how to handle your account together with you.
I'm injured and can't come in. Can I freeze my membership or extend my credits?
Of course! However, we do ask that you let us know you’d like to freeze your membership before your classes expire and your membership renews.
We can NOT change or extend expiration dates or freeze memberships after the dates have passed.
My classes are about to expire, what options do I have?
Unfortunately, we cannot extend the expiration dates on your class credits, so be sure to use them before the stated expiration date!
Can I upgrade or change my membership?
Yes, just contact us at info@wheelhouse-sf.com so we can figure out how to best change your membership!
COVID (Last Updated February 2022)
Do I have to wear a mask?
Masks are no longer mandatory for our indoor classes. Members can choose to wear a mask during class if that’s what makes them feel more comfortable.
We ask that you respect members and staff who continue to wear masks. We want to provide an environment where people continue to feel safe and comfortable.
Do I have to show proof of vaccination?
Proof of vaccinations is no longer necessary to take a class at Wheel House.
What are your covid procedures?
Our members’ and staff’s safety is our number one priority, and we are following all of San Francisco’s health guidelines.
- Our equipment is cleaned and disinfected before and after each class.
- Our check-in area is cleaned and disinfected after every check-in time.
