FAQs

   MOST COMMON

DO YOU HAVE NEW CLIENT SPECIALS?

We have 2 new client specials!

For our First Timers we offer $9 off your first single class. (The discount is taken off at checkout.)

After you’ve taken your first class you’ll also receive an email with a 4 Class Starter Pack. *If you opted out of out email marketing you won’t receive the email, but you can still claim your Starter Pack by emailing or calling the studio!

HOW MUCH IS YOUR MEMBERSHIP FEE?

ZERO! There is no cost to sign up, and no recurring membership fee.

DO YOU HAVE PARKING?

Yes! If you park in any of the Embarcadero Center Parking Garages & bring your ticket we can validate your parking!

Checkout the Embarcadero parking page here for more information.

DO I HAVE TO USE CYCLING SHOES?

Nope! Cycling shoes are not required for class, unless you want to sit in the front row. All the bikes in the second and third row have toe baskets that allow you to ride using your tennis shoes!

However, all Wheel House bikes have SPD and Look Delta compatible clips. So feel free to use your own cycling shoes or rent a pair from us for $3.00.

So whatever your preference, we’re ready for you!

WHAT'S AN "EXPRESS" CLASS?

Express Classes are short but effective 30 minutes workouts designed to fit into your busy schedules!

They are the shortest classes we offer, and usually take place in the morning or during lunchtime.

DO YOU HAVE WIFI?

Absolutely! We have high speed internet wireless access for our guests to use.

DO YOU OFFER CORPORATE DISCOUNTS?

Yes, we do! For inquiries put us in touch with your HR representative so we can create an account for your company!

CAN MY GROUP OR COMPANY BOOK A PRIVATE EVENT?

Absolutely! Just drop us an email at info@wheelhouse-sf.com with the details and we will help you coordinate a fantastic event!

WHERE IN EMBARCADERO CENTER ARE YOU LOCATED?

We are in Embarcadero One, at the corner of Battery and Sacramento, on the lobby level. That means we are one level up from the street. Just hop on the escalator or run up the stairs, then look for brightly colored windows. That’s us!

WHAT IS YOUR RETURN POLICY ON ITEMS PURCHASED AT THE STUDIO?

If you are not satisfied with an item you may obtain a refund providing the following conditions are met:

Items must be returned within 30 days of purchase, unwashed and unworn with tags still on.
Items must be returned to the studio in person or mailed to our mailing address.
If you purchased your item under your Wheel House account, a staff member can easily look it up in your purchase history!
If you do not have a Wheel House account and purchased it in person as a guest, you must have the full receipt present when making your return.
Was this item a gift? You can still return! We just need the full receipt to issue the return.
Upon return, you will receive a store credit on your account that can be used for anything at Wheel House (classes, retail, etc.).
Our store credit can only be accessed at our studios, so always let a member of the Wheel House team know to pull from your credit whenever you want to make a purchase, or ask our staff if you have any questions about how much store credit is remaining.
Questions? Reach out to info@wheelhouse-sf.com

   GETTING STARTED

HOW EARLY SHOULD I ARRIVE?

15 minutes before class is our Golden Rule! This will give you enough time without feeling rushed to: check-in, change, get oriented with the studio layout & equipment set-up.

HOW DO I KNOW WHAT KIND OF CLASS I’M SIGNING UP FOR?

Any class with Rhythm or Ride in the title is a cycling class.

Any class with Flex, TRX or ABsolution in the title is a strength class.

Everything else? Yoga!

WHAT SHOULD I BRING?

You only have to bring your workout clothes, your waterbottle, & a positive attitude! Just like the best resorts, Wheel House provides everything you need:

  • Digital Lockers
  • Shower & Workout Towels
  • Dyson Blowdryers
  • Malin+Goetz Products
  • Manduka Equipment (For Yoga Classes)
  • Plus many more amenities!

The above items are provided at no extra cost. *For cycling classes you can wear tennis shoes or you can rent cycling shoes for $3.

DO YOU HAVE LOCKER ROOMS?

Our locker rooms are equipped with digital lockers, showers with Malin+Goetz products. We also provide towels and many other amenities you might need.

Do you have showers?

Yep, we have showers – and everything you need to use them!

IT’S MY FIRST CLASS AND I’M PRETTY NERVOUS. HOW CAN YOU HELP WITH THAT?

We pride ourselves on having a welcoming and knowledgeable staff that can help with your questions and get you oriented to the studio. Don’t be nervous, and don’t be afraid to ask if you have any questions — we love helping new people learn about our studio and our classes!

   GENERAL

WHAT'S SO UNIQUE ABOUT WHEEL HOUSE?

At Wheel House members have the option to choose from a variety of different classes. We offer cardio with indoor cycling, core strength training with TRX Flex and ABSolution, and stretching with yoga. Our classes are available throughout the entire day and also vary in length, so they can fit any busy schedule.

Every instructor at Wheel House is an expert in their discipline, come from a wide range of backgrounds, and are trained in our cutting edge technology. This ensures that every workout you take at Wheel House is cutting edge, fun, and challenging regardless of your fitness level!

When can I book into a class?

You can book into a class up to 2 weeks in advance on Sunday nights at 8pm.

How fit do I have to be to take a class at Wheel House?

Our classes are designed for people at all fitness levels. Whether you are a first timer or a hard core athlete, our instructors know how to modify the workout to fit the needs of everyone in the room.

HOW LONG BEFORE I SEE RESULTS?

You will see results whether you do a class with us once or twice a week, but for the maximum effect we strongly recommend coming in three times per week. For best results, couple your fitness regimen with a well-balanced diet and remember to hydrate!!!

DO YOU HAVE CHILD CARE?

At this time, we do not offer child care.

ARE WHEEL HOUSE CLASSES SAFE?

All of our classes are designed with your safety and comfort in mind. We follow all the best practices in fitness and our staff and instructors are trained to do the same. We always recommend that you consult with your doctor before embarking on any exercise program, especially if you have any injuries or other medical conditions that could be effected by high-intensity cardio or high-impact movements.

If you have any limitations, or are recovering from an injury or illness, please alert your instructor so they can make any necessary modifications to accommodate your needs.

I’M PREGNANT, CAN I STILL WORK OUT AT WHEEL HOUSE?

It is always best to check with your doctor before working out when you are pregnant to ensure you don’t engage in any activity that might injure you or your future WH Rockstar. Our instructors have all been trained to modify workouts to make our classes safe for soon-to-be moms — just let them know that you are pregnant and any limitations you may have, and they are ready to help you out!

What are your late & cancellation policies?

Late Policy

If there is a waitlist for the class you are booked into and you are more than 5 minutes late to class your spot will be given up and you will be charged with a no show fee. To make sure this doesn’t happen, call us ahead of time to let us know you’re running late.

Cancellation Policy

Members have up to 8 hours before the time of their class to cancel without incurring a penalty. The penalty varies depending on what you used to book into the class. 

   INDOOR CYCLING

WHAT ARE THE HEIGHT/WEIGHT REQUIREMENTS FOR YOUR BIKES?

We use A.C. Performance Plus with Carbon Blue bikes by Schwinn. These bikes can accommodate riders 4′ 10″ (147.3 cm) to 6′ 10″ (208.3cm) with a maximum recommended weight capacity of 350 lbs (158.8 kg).

CAN INDOOR CYCLING HELP ME IF I HAVE AN INJURY?

Your doctor is the best person to answer this question, but here is what we know:

Indoor cycling provides little to no impact on your joints, especially if you ride in the saddle. As a result, it can be an excellent alternative for those who are rehabbing but want to keep working out, and get a cardio workout, without putting excessive strain on their limbs and back.

Remember, even if the doctor says it’s ok, make sure to let the instructor know if you have any injuries so they can help you modify the workout to fit your needs and ALWAYS listen to your body. In cycling classes, staff and instructors can also help you make adjustments to your bike setting that can make the ride safer and more comfortable based on your needs.

HOW DO I REGISTER FOR A BIKE?

It’s easy — when you sign up for a cycling class, you pick the bike you would like and it’s yours! If you are coming with others and want to sit together, drop us an email, or come in a couple of minutes early and we will do what we can to seat you together.

WILL MY BUTT EVER STOP HURTING?

Yes, it will! (Eventually!)

For new riders the hardest part of indoor cycling is . . . the seat. It will take a few classes to get beyond the discomfort. Padded shorts and padded seat covers can help with the adjustment, but also just postpone the inevitable if you ever stop using them. (Sorry!)

The quickest way to get over being saddle sore is to take classes. Your butt will get used to it and as your legs and core become stronger; they will help take the weight off the saddle when you ride so your butt won’t have to do all the work alone!

WHAT’S SO SPECIAL ABOUT INDOOR CYCLING?

The energy!

Indoor cycling classes at Wheel House are known for their high energy and there is nothing like sitting in a room with 50 people all pedaling and moving in sync with each other! Our instructors are known for their music and choreography, which make our classes a great party on the bike! Add in the lights and the high kicks (Carl!) and there is no better place for Indoor Cycling than Wheel House!

WILL AN INDOOR CYCLING CLASS BULK UP MY LEGS?

Not really, any type of workout will build muscle, so you might see some changes to your legs and booty. During climbs, you will work with an increased resistance, which strengthen and sculpt your legs over time. However, climbs only last a few minutes, which really isn’t enough time to add extra bulk.

WHAT IS THE PURPOSE OF CYCLING SHOES? IS THERE A CERTAIN TYPE I SHOULD GET?

Cycling shoes help keep your foot in a more secure position. This makes for a more efficient ride because pedal strokes become more powerful. The firm bottom of a cycling shoe also takes pressure off the ball of your foot when riding out of the saddle, creating a more comfortable ride.

When picking a cycling shoe, personal preference dictates which one to get. The bikes at Wheel House can accommodate both SPD and Look Delta clips.

HOW MANY CALORIES ARE BURNED PER INDOOR CYCLING CLASS?

This all depends on the weight of the individual and the amount of exertion used. Research indicates that on average, indoor cyclists burn from 400-550 calories in a 45 minutes workout (you can burn up to 800). The number of calories you’ll burn depends on a number of factors, including your weight and the intensity at which you exercise. The “distance” traveled depends on cadence; however as an estimate, an average 45-minute class at a cadence of 80-110 rpm is equivalent to approximately 20-30 miles on the road.

I’M NEW TO INDOOR CYCLING. WHAT IS GOING ON IN THERE?

Indoor cycling is great for any fitness level — and our classes are designed just for that. At Wheel House, you control the resistance level so when the instructor wants you to climb a mountain, each individual rider can determine what that means for them. As you take more classes, and you become stronger and more confident, your speed and the amount of resistance required to get a great workout will increase.

We recommend that newbies arrive at least 15 minutes early so there is time to settle in and have the staff help you get set up on your bike to ensure your ride is comfortable and safe.

Wheel House has a unique style of rhythmic riding — we ride to the beat of the music and incorporate upper body movement to help build your core (a critical component to becoming a strong rider). Don’t be afraid to join in — and don’t worry if you don’t quite get it right the first time. It’s a new experience to most people when they first join us, but after one or two classes you’ll catch on. Work at your own pace, join in the fun as you can, challenge yourself but listen to your body, and have a fantastic ride!

DO I NEED SPECIAL CLOTHES FOR THE CYCLING CLASS?

Nope – no special clothes required! If you want to wear your favorite cycling shorts, please do. We find, however, that the best clothes for a cycling class are comfortable workout clothes. It is a good idea to avoid loose fitting long pants that can get caught in the pedals. Otherwise, you can create your own cycling look!

   YOGA & CORE STRENGTH

Where is the yoga studio?

You might have heard our yoga studio is detatched from our main studio. Please make sure you check-in at the main studio before going to the yoga studio.

Our yoga studio is located diagnoly across the courtyard from our main studio.

Do I have to bring my own mat for yoga?

Nope! We believe your workout and experience at Wheel House should be seamless. We provide all the props and have pre-set mats laid out for you before class even starts.

WHAT’S FLEXLINE AND WHY HAVEN’T I SEEN IT BEFORE?

Flexline is a state of the art workout station that takes the “cable” system of strength training to a completely new level.

Instead of traditional weights, Flexline uses bluetooth technology to add and subtract resistance with the push of a button! Carriages on the side of each unit slide up and down, so you can get a full body workout without having to move to a different machine. And with the the use of belts, cuffs and a weighted bar, the instructors can be as creative as they want in developing exercises for you!

As for why you probably haven’t hear of Flexline before now — well, that’s easy! Wheel House is the only studio in Northern California to offer Flexline classes. (Not to brag, but we are also the largest Flexline studio in the country!)

   BILLING

I HAVE A MONTHLY MEMBERSHIP PACKAGE. CAN I FREEZE THIS WHEN I TRAVEL FOR WORK OR PLEASURE?

You sure can! Drop us an email at info@wheelhouse-sf.com, or stop by the studio. Let us know the dates you will be gone and we’ll do the rest!

*Fees may apply

I'm moving SO I CAN’T COME TO WHEEL HOUSE (MY FAVORITE STUDIO!) ANYMORE, WHAT HAPPENS WITH MY CLASSES OR CONTRACT?

We’re so sad to see you leave!

Send us an email at info@wheelhouse-sf.com and we can work on how to handle your account together with you.

I'm injured and can't come in. Can I freeze my membership or extend my credits?

Of course! However, we do ask that you let us know you’d like to freeze your membership before your classes expire and your membership renews.

We can NOT change or extend expiration dates or freeze memberships after the dates have passed.

My classes are about to expire, what options do I have?

Unfortunately, we cannot extend the expiration dates on your class credits, so be sure to use them before the stated expiration date!

Can I upgrade or change my membership?

Yes, just contact us at info@wheelhouse-sf.com so we can figure out how to best change your membership!

  COVID (Subject to Change)

Do I have to wear a mask?

For now, masks are mandatory for all staff and members when using any of the indoor facilities and indoor common areas.

Do I have to show proof of vaccination?

Yes, in order to use any indoor facilities or take indoor classes at Wheel House you must show proof of vaccination. But if you’re a member you only have to show proof of vaccination once.

Show your proof of vaccination with:

  • Original vaccination card
  • Photo of original vaccination card
  • Government proof of vaccination

*We recommend bringing your proof of vaccination each time, just in case there was an issue with saving your vaccination from your last visit.

 

What are your covid procedures?

Our members’ and staff’s safety is our number one priority, and we are following all of San Francisco’s health guidelines.

  • All members and staff must be fully vaccinated and must show proof of vaccination to use our indoor facilities.
  • For all our indoor classes and common areas masks are required.
  • For outdoor classes masks are not required.
  • Our equipment is cleaned and disinfected before and after each class.
  • Our check-in area is cleaned and disinfected after every check-in time.