WHEEL HOUSE TERMS & CONDITIONS
Pass Series and Packages: Heading
A Reservation for a class is made using Passes or a Monthly Membership package. A single pass is only good for one Express Wheel House class which can be identified as having the word “Express” within its title and is 30 mins in duration. All other classes are considered a regular class and require two passes to make a booking. A two pass series is good for one Non-Express class, or two Express classes.
Monthly Pass and Unlimited Packages:
A WH Monthly pass package credits your Wheel House account with a set number of passes each month on the billing date of the contract. An Unlimited Month package enables you to book any class for the active current billing month or period, can only be used by the account holder and may not be shared.
Class Reservation & Waitlist Procedure:
In order to make a reservation, you must first purchase a pass or series. To do this, you can go to www.wheelhouse-sf.com and create a username if you have not done so already.
You should be aware that series expire and class and future series prices are subject to change. We accept Mastercard, Visa, American Express and Cash. Reservation and cancellation deadlines apply regardless of website, phone or facility functionality.
Your credit/debit card will be charged for your order when you purchase a series. Wheel House will not process reservation charges that use an incorrect, expired, or over-the-limit credit card. We will make our best efforts to contact you if this occurs. If you fail to pay any fees or charges when due, services or privileges may be suspended or terminated. You shall be responsible and liable for any fees, including attorneys’ fees and collection costs, that Wheel House may incur in its efforts to collect any unpaid balances from you.
Please reserve your bike or mat on www.wheelhouse-sf.com. Click on the Reserve A Class page and choose a class time you like. If a class is full, you can put yourself on the waitlist. If a bike or mat opens up in that class, you’ll be placed into the class and notified via email or phone. It is recommended that you sign up in advance for Wheel House classes. Students with an active pass, series or membership can sign up in advance by calling, signing up online through this website or via our Wheel House iPhone App available through iTunes. All reservations are held until the class begins. If you don’t call and cancel a class reservation, you will be charged for the class.
Every Sunday at 5:00pm, the booking window opens for the upcoming 2 weeks. This will allow you to register for as many classes as you want! We encourage you to sign up for your favorite classes as soon as possible as many classes fill up quickly.
Class Cancellation Policy:
Class reservations are valid only if you are ready and in the class studio 5 minutes prior to the class start time. In fairness to all our customers, bikes and mats will be released 5 minutes before class time. Reservations for group classes must be cancelled 90 minutes prior to class start. Cancelling less than 60 minutes prior to class start or not showing for a reserved class, may result in a $3 penalty fee.
You can cancel your reservation through www.wheelhouse-sf.com or call the studio one hour prior to the class start. Once your spot is cancelled, the class will be returned to your series to be used at a future date; the class is not refunded. If you do not cancel, your scheduled class will be charged to your series.
We ask that you call the studio to let us know you are on the way. The front desk will hold a reservation for up to 10 minutes after class begins though we cannot guarantee you will be given the bike or mat you signed up for. If you are more than 10 minutes late will not be admitted into class as it is too disruptive.
We would like you to have the best experience here at Wheel House, so we have a couple of requests that we would like to make to all students. Please be aware that the following is not allowed during class: Phones, PDA’s, distracting conversations, video & photography. We request that you are courteous to the instructor, staff and other students, and that you are respectful in attitude, hygiene, attire & behavior before, during and after class. If you’re planning on leaving early, we kindly request that you tell the instructor ahead of time.
In checking the box below I agree that Wheel House is in no way responsible for the safekeeping of my personal belongings while I attend class. I understand that classes and activities at Wheel House may be physically strenuous and I voluntarily participate in them with full knowledge that there is risk of personal injury, property loss or death. At all times, I shall comply with all stated and customary terms, posted safety signs, rules, and verbal instructions given to me by staff. I agree that neither I, my heirs, assigns or legal representatives will sue nor make any other claims of any kind whatsoever against Wheel House nor its members for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise.
In consideration of being allowed to participate in and access the Classes and Facilities, I hereby agree to the following: I agree to assume full responsibility for any and all injuries or damage which are sustained or aggravated by me in relation to the Classes and Facilities. I have no medical or physical condition that would prevent me from properly using any of Wheel House Classes and Facilities. I do not have a physical or mental condition that would put me in any physical or medical danger, and have not been instructed by a physician to not participate in physical exercise. I acknowledge that if I have any chronic disabilities or conditions, I am at risk in using Wheel House Classes and Facilities, and should not be participating in any Classes.
If you are under 18, you may register and use the Website only with the involvement of a parent or guardian. Wheel House does not accept the online registration of minors; please do not attempt to register on the Website if you are under the age of 18. Registration of a minor (ages 12-17) must be completed in person at our studio with a parent or guardian. Minors (ages 12-17) who have submitted a Minor Waiver Form signed by a parent or guardian, may sign up for classes online. Minors that wish to take an indoor cycling class must meet the minimum height requirement of 4’11”.
Personal Information & Website:
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate entities for order processing.
It is important for you to protect against unauthorized access to your password and to your computer. If you use this Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Be sure to sign off when finished using a shared computer.
Registration of minors (12-18) must be completed in person at one of our studios with a parent or guardian. Minors over the age of 12 who have submitted a participant/registration waiver signed by a parent or guardian may sign up for classes online. If we discover that personal information has been submitted by a minor without a signed participant/registration waiver, we will delete such information promptly. Wheel House does not seek or share personal information from minors through this website.
Wheel House reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. When you visit Wheel House or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on www.wheelhouse-sf.com. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. We receive and store certain types of information whenever you interact with us. For example, like many web sites, we use “cookies,” and we obtain certain types of information when your web browser accesses Wheel House.
Wheel House makes no representations whatsoever about any other website which you may access through this one. When you access the website, even one that may contain the Wheel House logo, please understand that it is independent from Wheel House, and that Wheel House has no control over the content on that website. In addition, a link to a non-Wheel House website does not mean that Wheel House endorses or accepts any responsibility for the content, or the use, of such website. It is up to you to take precautions to ensure that whatever you select for your use is free of viruses, worms, trojan horses and other items of a destructive nature.
Intellectual Property Rights:
Wheel House and the Wheel House Logo are service marks, trademarks, and/or trade dress of Wheel House or otherwise proprietary to Wheel House and may not be used by you for any reason. All Website content, design, text, graphics, and interfaces; the collection, selection, and arrangement thereof; and all software are the property of, or duly licensed to, Wheel House. You have the right to view, electronically copy, and print in hard copy portions of this Website for the sole purpose of making class reservations or other personal use. Any other use of materials on this Website, including modification, distribution, or reproduction for purposes other than those noted above, without the prior written permission of Wheel House, is strictly prohibited. You acknowledge that Wheel House and/or third-party content providers remain the owners of all Website material and that you do not acquire any of those ownership rights by downloading, copying or using any such material in accordance with these Terms and Conditions. Wheel House may discontinue or remove the Website or any portions thereof or discontinue your right to use the Website or any portion hereof at any time.
Wheel House may at any time revise these Terms and Conditions by updating this posting. By using this Website, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current Terms and Conditions to which you are bound.